The Customer is Our First and Most Important Priority

Our Priority: Customers and Useful Evaluation Information

We serve our audience and customers in two ways. First, we wish to provide the best information to you about evaluating spirits. We aim to get away from myths, language, and attitudes where spirits drinkers assume a pseudo-knowledge of spirits to cover up their predilection to ethanol. There is great enjoyment in pursuing uniqueness and quality in spirits. In addition, we strive to provide customers with the best and highest priority service when purchasing our products. Your shipping preference is our priority.

Shipping and Delivery

As our customer, you are our first and most important priority. Accordingly, we process all orders withing 2-3 business days. We fulfill flat-rate and free shipping orders using carriers and methods of our choice. Safe shipping and best price are our priority. Most orders ship same-day, or the following morning for late-afternoon orders. Once a package shows carrier acceptance, the carrier will be responsible for delivery.

Damaged merchandise will be replaced with postage paid unless the package indicates carrier damage or abuse. To request a replacement, submit a photo of the delivery package and damaged item(s) within 72 hours of delivery to george@arsilica.com.

• Packaging: Returns must include original retail packaging (unless purchased in bulk). Retail packages must be damage-free. There are no restocking fees.

  We do not offer returns or refunds on etched or customized glassware. Photo approval is a priority before we etch.

  Handcrafted Glass Anomalies: NEAT Experience glassware is mouth-blown from lead-free crystal by craft glassblowers and may exhibit minor tool handling marks typical of handcrafted glass. We do not authorize returns for normal hand-crafted, mouth-blown glass anomalies.

  Order Cancellations: We refund the customer the product price minus the original shipping costs incurred when an order is canceled after shipment.

NOTE: USPS, UPS, FedEx, DHL shipping are our priority for customer orders. However, wholesale customers have the option of using our selected LTL carriers for shipping or their own. In general, we do not use priority shipping for returns or replacements.

If you have questions, suggestions, wish to report an issue, would like to discuss an order, or revise shipping priority, please use our team contact page.

In addition, Distilled Spirits Sensory Science provides more information regarding sensory evaluation. Specifically, this is a college level textbook, available at Sensorium LLC.